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Terms and Conditions


We accept payments via

  • debit and credit cards ( Visa and Mastercard)
  • PayPal
  • Apple Pay
  • Google Pay


All items listed include 10% Goods and Services Tax

Lay - By

You can establish a lay-by for orders over $50 and spread the cost out over a number of weeks.  Lay-by  is available for  6 weeks for orders up to $150 and 8 weeks for orders over $150  No establishment fee is charged, however you will  be required to pay a 15% deposit.

Cancellation by you. Lay-by may be cancelled by you at any time during the term, in which case you will be entitled to a refund of the amount you have paid, less a termination fee of $12.  Refunds for lay-by payments will be made using the original payment method only.

Cancellation for non-payment

It is your responsibility to make the lay-by repayments by the due date. Failure to have paid the lay-by in full by the due date will be considered as cancellation of the lay-by. We are not required to contact you before cancelling a lay-by for non-payment.  If your lay-by is cancelled, you will be entitled to a refund of the amount you have paid, less a termination fee of $12.

Refunds & Returns

 Refunds are not offered on goods received in good order. 

No return is offered on special order kits or custom bundles unless the goods agreed on at point of purchase are not supplied as promised.

Notification of faulty/damaged goods or incorrectly supplied goods must be provided within 3 days of receipt goods, giving full particulars and/or a photograph if requested. 

Shipping and Delivery

Postage and handling costs are added to your order at the time the purchase is made. The Next Stitch uses Australia Post (standard parcel post) for deliveries within Australia and DHL for the majority of international orders.

We are not responsible for damaged or lost orders once shipped.

The Next Stitch aims to dispatch orders on the next business day.  The exception to this are goods on pre-order. 

Delivery times will depend on your location.  COVID -19 has had a significant impact on both domestic and international delivery times.  You can read the latest updates on delivery services here